Australian Centre for Grief and Bereavement Cancellation and Refund Policy


 The Australian Centre for Grief and Bereavement as a registered RTO (#22004) followed the guidelines outlined in the Standards for RTOs in 2015.
 A refund may be given if:
  • The student has overpaid their fees
  • The student is enrolled in a course and the course is cancelled due to insufficient student numbers.
  • The student advises the RTO in writing that they are withdrawing from the course 14 days prior to course commencing.
  • Refund is requested less than 14 days before course commencement. A full refund, less $50 administration fee will be paid.
  • No refund is available to students who leave the course/unit before finishing it unless the student can provide a medical certificate or show extreme hardship. A non-refundable fee of $150 applies if students withdraw after 30 days from intake start.

Events (workshops, webinars, customised training)

The Australian Centre for Grief and Bereavement reserves the right to cancel education programs that do not achieve minimum participation, in which case all fees will be refunded.

Registration cancellations will not be accepted unless made in writing to the centre. Cancellations made more than thirty (30) days prior to the event date will be refunded less 25% of the registration fee to cover administration costs.  

No registration refunds will be made after this date.

* Please note: The full invoiced amount will still be payable in the event of non-attendance on the day.


Please refer to the constitution (clause 5 and 6)

Online Shop (Books and other Resources)

All website orders must be paid by Pay pal, VISA, MasterCard or American Express. The cost of recovering any default of payments will be borne by the customer. The goods remain the property of Australian Centre For Grief and Bereavement until full payment is received.

Prices are quoted in Australian dollars.
All prices are correct at the time of online publication. Prices are subject to change without notice. We reserve the right to rectify prices quoted in the invoice, if found to be incorrect.

Delivery – products:

Please note that orders within Australia are sent via Australian Post. All Australian orders should include a daytime delivery address and contact details.
International orders are sent by standard Post unless otherwise requested. Additional charges may apply.

Delivery delays:

All items are promoted in good faith to be available at the time of ordering. Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in dispatching your order we will contact you to advise you of the reason for the delay.

Returns and refunds:

Goods returned must be in their original condition/packaging.

Please contact us for refunds and returns by phone on 03 9265 2100 or email before returning goods.

Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within five (5) working days of receipt of goods.

Goods will be accepted for credit or replacement at the sole discretion of Australian Centre for Grief and Bereavement. Delivery and packaging charges are not refundable unless as a result of error.