Telephone Counselling

Telephone Counselling
Type: Workshop Sydney, New South Wales
Presenter: Anita Hoare


It is often assumed that telephone counselling is the poor relation of face-to-face counselling and that no real support can be obtained over the phone. There are many who believe that without eye contact and the ability to ‘see’ the non-verbal cues of the bereaved, effective support is unachievable. This belief has caused many support workers to fear the phone and minimise the many benefits that can be obtained from offering bereavement support in this manner. However, there are many benefits to clients in accessing telephone support, which may include: convenience, accessibility, affordability and the opportunity for further anonymity.

This workshop will explore the concept that effective bereavement support can be offered over the telephone and participants will learn the different skills required to move from face-to-face support to telephone support.

Designed for

Professionals working with clients experiencing grief and bereavement, such as community support workers, counsellors, therapists, psychologists, social workers, pastoral care workers, palliative care workers and other allied health professionals who are offering grief and loss support to clients over the phone. 

Learning Outcomes

At the conclusion of this workshop, participants will be able to:

  • understand the theoretical principles of telephone counselling,

  • describe the benefits of telephone counselling in supporting the bereaved,

  • identify and implement effective strategies to support grieving individuals over the telephone,
  • offer grief support across a number of sessions over the telephone,

  • understand when to refer clients to specialist grief and bereavement services for ongoing support.



Anita Hoare

Anita has a Masters in Counselling and Human Services from La Trobe University and a Graduate Qualification in Bereavement Counselling from the Australian Centre for Grief and Bereavement, Anita is also a registered educator and supervisor.

Anita has extensive experience in private practice working with families, children and individuals using both face-to-face, telephone and Skype sessions.  Anita's areas of specialisation are grief and bereavement counselling with specific expertise in Complicated Grief Therapy (CGT). Anita has recently completed the advanced training in Complicated Grief Therapy with Dr M. Katherine Shear at Columbia University in New York, under the supervision of Dr M. Katherine Shear and Dr. Gorscak - the developers and researchers of CGT. Anita is a member of the Australian Counselling Association (ACA) and the Loss and Grief Practitioners' Association.




Cliftons Sydney
Level 13
60 Margaret Street
Sydney  NSW  2000

Thursday, 2nd November 2017

9:30 am - 4:30 pm


ACGB member
Non-member price

Cancellation and Refund Policy

The Australian Centre for Grief and Bereavement reserves the right to cancel education programs that do not achieve minimum participation, in which case all fees will be refunded.

Registration cancellations will not be accepted unless made in writing to the centre. Cancellations made more than thirty (30) days prior to the event date will be refunded less 25% of the registration fee to cover administration costs. 

No registration refunds will be made after this date. Please note:
The full invoiced amount will still be payable in the event of non-attendance on the day.

2/11/2017 9:30 AM - 2/11/2017 4:30 PM
Cliftons Sydney
Level 13
60 Margaret Street
Sydney, NSW 2000

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