It is often assumed that telephone counselling is the poor relation of
face-to-face counselling and that no real support can be obtained over
the phone. There are many who believe that without eye contact and the
ability to ‘see’ the non-verbal cues of the bereaved, effective support
is unachievable. This belief has caused many support workers to fear the
phone and minimise the many benefits that can be obtained from offering
bereavement support in this manner. However, there are many benefits to
clients in accessing telephone support, which may include: convenience,
accessibility, affordability and the opportunity for further anonymity.
This workshop will explore the concept that effective bereavement
support can be offered over the telephone and participants will learn
the different skills required to move from face-to-face support to
Professionals working with clients experiencing grief and
bereavement, such as community support workers, counsellors, therapists,
psychologists, social workers, pastoral care workers, palliative care
workers and other allied health professionals who are offering grief and
loss support to clients over the phone.
At the conclusion of this workshop, participants will be able to:
- understand the theoretical principles of telephone counselling,
- describe the benefits of telephone counselling in supporting the bereaved,
- identify and implement effective strategies to support grieving individuals over the telephone,
- offer grief support across a number of sessions over the telephone,
- understand when to refer clients to specialist grief and bereavement services for ongoing support.
Anita has a Masters in Counselling and Human Services from La Trobe University and a Graduate Qualification in Bereavement Counselling from the Australian Centre for Grief and Bereavement, Anita is also a registered educator and supervisor.
Anita has extensive experience in private practice working with families, children and individuals using both face-to-face, telephone and Skype sessions. Anita's areas of specialisation are grief and bereavement counselling with specific expertise in Complicated Grief Therapy (CGT). Anita has recently completed the advanced training in Complicated Grief Therapy with Dr M. Katherine Shear at Columbia University in New York, under the supervision of Dr M. Katherine Shear and Dr. Gorscak - the developers and researchers of CGT. Anita is a member of the Australian Counselling Association (ACA) and the Loss and Grief Practitioners' Association.
288 Edward Street
Brisbane QLD 4000
Thursday, 12th October 2017
9:30 am - 4:30 pm
Cancellation and Refund Policy
The Australian Centre for Grief and Bereavement reserves the right to cancel education programs that do not achieve minimum participation, in which case all fees will be refunded.
Registration cancellations will not be accepted unless made in writing to the centre. Cancellations made more than thirty (30) days prior to the event date will be refunded less 25% of the registration fee to cover administration costs.
No registration refunds will be made after this date. Please note: The full invoiced amount will still be payable in the event of non-attendance on the day.