Overview
It is often assumed that telephone counselling is the poor relation of
face-to-face counselling and that no real support can be obtained over
the phone. There are many who believe that without eye contact and the
ability to ‘see’ the non-verbal cues of the bereaved, effective support
is unachievable. This belief has caused many support workers to fear the
phone and minimise the many benefits that can be obtained from offering
bereavement support in this manner. However, there are many benefits to
clients in accessing telephone support, which may include: convenience,
accessibility, affordability and the opportunity for further anonymity.
This workshop will explore the concept that effective bereavement
support can be offered over the telephone and participants will learn
the different skills required to move from face-to-face support to
telephone support.
Designed for
Professionals working with clients experiencing grief and
bereavement, such as community support workers, counsellors, therapists,
psychologists, social workers, pastoral care workers, palliative care
workers and other allied health professionals who are offering grief and
loss support to clients over the phone.
Learning Outcomes
At the conclusion of this workshop, participants will be able to:
-
understand the theoretical principles of telephone counselling,
- describe the benefits of telephone counselling in supporting the bereaved,
- identify and implement effective strategies to support grieving individuals over the telephone,
- offer grief support across a number of sessions over the telephone,
- understand when to refer clients to specialist grief and bereavement services for ongoing support.
Presenter
Keren Ludski
BA(Psych), VocGradDipCounsSupervision, VocGradCertBerCouns, DipProfCouns, CertIV TAE
Keren Ludski has been counselling since 1998. She established her
private practice, Peace of Mind, in 2002. Keren is a qualified and
experienced professional educator, counsellor, counselling supervisor,
VET trainer and assessor, facilitator and speaker. Within her private
practice, Keren specialises in the area of grief and loss. Her passion
is providing support to bereaved people and helping them to navigate
their way around the grief process. She has a special interest in
working with bereaved parents. Keren provides clinical supervision to
therapists within her private practice and has experience in
facilitating bereavement support groups. She is currently the Clinical
Supervisor for the counselling team at the Australian Centre for Grief
and Bereavement and is actively involved in the delivery of ACGB’s
Graduate Certificate in Bereavement Counselling and Intervention course.
Keren is a registered member of the Australian Counselling Association,
Australian and New Zealand Mental Health Association and is the
Treasurer for the International Society of Counselling and Clinical
Supervisors.
Venue
|
Date
|
Times
|
|
Australian Centre for Grief & Bereavement
253 Wellington Road
Mulgrave VIC 3170
|
Tuesday, 14th November 2017
|
9:30 am - 4:30 pm
|
Prices
ACGB member
|
$290.00 |
Non-member price
|
$345.00 |
Cancellation and Refund Policy
The Australian Centre for Grief and Bereavement reserves the right to cancel education programs that do not achieve minimum participation, in which case all fees will be refunded.
Registration cancellations will not be accepted unless made in writing to the centre. Cancellations made more than thirty (30) days prior to the event date will be refunded less 25% of the registration fee to cover administration costs.
No registration refunds will be made after this date. Please note: The full invoiced amount will still be payable in the event of non-attendance on the day.