Telephone Counselling

Telephone Counselling
Type: Workshop
Location: Mulgrave
Presenter: Wayne Bryce

Workshop Overview

It is often assumed that telephone counselling is the poor relation of face-to-face counselling and that no real support can be obtained over the phone. There are many who believe that without eye contact and the ability to ‘see’ the non-verbal cues of the bereaved, effective support is unachievable. This belief has caused many support workers to fear the phone and minimise the many benefits that can be obtained from offering bereavement support in this manner. However, there are many benefits to clients in accessing telephone support, which may include: convenience, accessibility, affordability and the opportunity for further anonymity.

This workshop will explore the concept that effective bereavement support can be offered over the telephone and participants will learn the different skills required to move from face-to-face support to telephone support.

This workshop is designed for Professionals working with clients experiencing grief and bereavement, such as community support workers, counsellors, therapists, psychologists, social workers, pastoral care workers, palliative care workers and other allied health professionals who are offering grief and loss support to clients over the phone.

Learning Outcomes

At the conclusion of this workshop, participants will be able to:

  • Understand the theoretical principles of telephone counselling
  • Describe the benefits of telephone counselling in supporting the bereaved
  • Identify and implement effective strategies to support grieving individuals over the telephone
  • Offer grief support across a number of sessions over the telephone
  • Understand when to refer clients to specialist grief and bereavement services for ongoing support

Presenter Bio: Wayne Bryce

Wayne Bryce is a Registered Nurse/ Midwife/ Mental Health Nurse with more than 35 years clinical experience in a broad range of specialties – General Health, Adult Mental Health, Trauma Assessment and Care, Perinatal and Child Psychiatry and Cancer information and Support.
His additional qualifications were gained through completing B. Counselling with Grad. Dip in both Mental Health Nursing and Adult Psychotherapy which helps to support his private psychotherapy practice, as well Group Leadership Training qualification and training in Clinical Supervision which assists to support his role as clinical supervisor for Mental Health/Allied Health Workers/Child and Family Nurse Unit Managers and individual Community Health Manager and individual Case worker.
For the past 8 years, Wayne has been working for the Cancer Council (NSW) in a Cancer and Mental Health Telephone Consultant role.
This role involves providing phone (and face to face) support to those diagnosed with cancer and their friends and family as well as providing phone competency, supervision to Case and Carer Workers including health/allied health workers, volunteers and Cancer Council employees who are working directly with the public – through direct educational workshops on Basic Counselling Skills or within a supervision milieu (group or individual).
This Telephone Consultant role requires that he works with a highly-developed level of clinical competencies, in all aspects of human experience when an individual is faced with a life changing experience.  Supporting callers, gain insights, understanding and strategies for maintaining a healthy and mature adjustment response is central to his role as a telephone counsellor.

Workshop Details

Venue: Australian Centre for Grief & Bereavement
253 Wellington Road
Mulgrave  VIC  3170

Date: Tuesday, 18th September 2018

Times: 9:30 am - 4:30 pm


  • ACGB member: $340.00
  • Non-member price: $395.00

Cancellation and Refund Policy

The Australian Centre for Grief and Bereavement reserves the right to cancel education programs that do not achieve minimum participation, in which case all fees will be refunded.

Registration cancellations will not be accepted unless made in writing to the centre. Cancellations made more than thirty (30) days prior to the event date will be refunded less 25% of the registration fee to cover administration costs.

No registration refunds will be made after this date. Please note: The full invoiced amount will still be payable in the event of non-attendance on the day.

Registrations Close: Tuesday 11th September at 11:59pm

253 Wellington Road Mulgrave 3190
Online registration not available.

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