Telephone Services

Please note: The Australian Centre for Grief and Bereavement is not a crisis support service. In an emergency please call 000, or if you require urgent counselling, please contact Lifeline on 13 11 14.

The Australian Centre for Grief and Bereavement is funded by the Department of Health to provide a statewide specialist bereavement service for individuals, children and families who need assistance following the death of someone close to them. A range of specialist services and programs are provided across Victoria, and currently we provide support services for over 1,000 new people each year.

As part of these services the Australian Centre for Grief and Bereavement provides two toll-free telephone services for bereaved Victorians and those who care for them.

Bereavement Information and Referral Service
This service provides information and referral assistance to members of the general public who need information on bereavement services available within Victoria. The service can also provide information on bereavement related issues. The service is unable to provide telephone bereavement counselling to callers. Call 1300 664 786 to access this service.

Practitioner Consultancy Service
This service provides information, consultation and support for practitioners who are working with bereaved clients experiencing complex and prolonged bereavements. Call 1300 858 113 to access this service.

Both telephone services operate Monday to Friday from 9.00am to 5.00pm.

In addition, the service provides over 30 bereavement support programs throughout Victoria and bereavement counselling services in a number of locations. For further information contact the Australian Centre for Grief and Bereavement on (03) 9265 2100.