Telephone Services

The ACGB is funded by the Department of Human Services to provide a statewide specialist bereavement service for individuals, children and families who need assistance following the death of someone close to them. A range of specialist services and programs are provided across Victoria, and currently we provide support services for over 1,000 new people each year.

As part of these services the Australian Centre for Grief and Bereavement provides two toll-free telephone services for bereaved Victorians and those who care for them.

Bereavement Information and Referral Service
This service provides information and referral assistance to members of the general public who need information on bereavement services available within Victoria. The service can also provide information on bereavement related issues. The service is unable to provide telephone bereavement counselling to callers. Download a copy of our brochure below or call 1300 664 786.

Practitioner Consultancy Service
This service provides information, consultation and support for practitioners who are working with bereaved clients experiencing complex and prolonged bereavements. Download a copy of our brochure below or call 1300 858 113.

Both telephone services operate Monday to Friday from 9.00am to 5.00pm.

In addition, the service provides over 30 bereavement support programs throughout Victoria and bereavement counselling services in a number of locations. For further information telephone the service on (03) 9265-2111.
 

Further Information