Legal
Information
The materials
contained in the Australian Centre for Grief and Bereavement Inc.
("ACGB")
web sites are provided by the Australian Centre for Grief and Bereavement
and may be used for informational purposes only.
The information
contained in this site is copyrighted and may not be distributed,
modified, reproduced in whole or in part without the prior written
permission of the Australian Centre for Grief and Bereavement Inc.
Links
to Other Web Sites
The Australian Centre for Grief and Bereavement Inc. makes no representation whatsoever regarding
the content of any other web sites which you may access from the
Australian Centre for Grief and Bereavement Web site. When you access a non-Australian Centre for Grief and Bereavement web site, please understand that it is independent
from the Australian Centre for Grief and Bereavement and that the Australian Centre for Grief and Bereavement has no control over the content on that web site. A link
to a non-Australian Centre for Grief and Bereavement web site does not mean that the
Australian Centre for Grief and Bereavement endorses or accepts any responsibility
for the content or use of such web site.
Protecting
Your Privacy
The Australian Centre for Grief and Bereavement is committed to providing you with the highest levels
of customer service. This includes protecting your privacy. From
1 September, 2002, we will be bound by new sections of the Information
Privacy Act 2000, which set out a number of principles concerning
the protection of your personal information.Following
is the information that the Privacy Act requires us to communicate
to all of our clients and customers.
The Australian Centre for Grief and Bereavement
The Australian Centre for Grief and Bereavement has a mission to promote, through education,
consultancy, counselling and research, optimum support for grieving
people, in order to assist their recovery and prevent chronic illness
and ill health.
Your personal
information
Personal information held by the Australian Centre for Grief and Bereavement may include
your name, date of birth, current and previous addresses, telephone/mobile
phone number, e-mail address, bank account or credit card details,
and occupation.
If you choose not to provide personal information, we may not be able
to provide you with the services you require, or the level of service
on which we pride ourselves.
How we
collect personal information
The Australian Centre for Grief and Bereavement collects personal information in a number
of ways, including:
- directly
from you, when you provide information by phone or in documents
such as a registration/application form;
- from third
parties such as your representatives;
- from publicly
available sources of information;
- from the
organisations identified below under “When we disclose
your personal information”;
- from our
own records of how you use the Australian Centre for Grief and Bereavement services;
or
- when legally
required to do so.
How we use your personal information
Your personal information may be used in order to:
- provide the
services you require;
- administer
and manage those services, including charging, billing and collecting
debts;
- inform you
of ways the services provided to you could be improved;
- conduct appropriate
checks for fraud;
- research
and develop our services;
- gain an understanding
of your needs in order for us to provide you with a better service;
and
- maintain
and develop our business systems and infrastructure including
testing and upgrading of these systems.
Your personal information is also collected to promote and market other
services which we consider may be of interest to you. If you do
not wish us to contact you regarding other services please call
(03) 9265 2100.Australian
Centre for Grief and Bereavement Inc McCulloch House, Monash Medical
Centre 246 Clayton Road, Clayton, Victoria 3168
Telephone 03 9265 2100Freecall 1800 642 066 Facsimile 03 9265 2150
Email info@grief.org.au Web Address www.grief.org.au
When we
disclose your personal information
For the purposes set out above we may disclose your personal information
to organisations outside the Australian Centre for Grief and Bereavement. The organisations
and the circumstances to which we may disclose information include:
- outsourced
service providers who manage the services we provide to you,
including:
- client
and customer enquiries;
- mailing
systems;
- billing
and debt-recovery functions;
- information
technology services;
- marketing
and fundraising.
- your representatives
(eg. your authorised representatives or legal advisers);
- our professional
advisers, including our accountants, auditors and lawyers;
- government
and regulatory authorities and other organisations, as required
or authorised by law;
- organisations
involved in a transfer/sale of all or part of our assets
Help us to ensure we hold accurate information
The Australian Centre for Grief and Bereavement takes all reasonable precautions to
ensure that the personal information we collect, use and disclose is
accurate, complete and up-to-date. However, the accuracy of that information
depends to a large extent on the information you provide. That’s
why we recommend that you:
- let us know
if there are any errors in your personal information; and
- keep us up
to date with changes to personal information such as your name
or address.
You can access your personal information
You have a right to access your personal information, subject to some
exceptions allowed by law. If you would like to do so, please let us
know. You are required to put your request in writing for security
reasons.
The Australian Centre for Grief and Bereavement reserves the right to charge a fee for
searching for and providing access to your information.
How to contact us
If you have any questions in relation to privacy, please contact us
on (03) 9265 2100 between 9.00am and 5.00pm, Monday to Friday. Alternatively,
you can write to our Privacy Manager, at Australian Centre for Grief
and Bereavement, McCulloch House, Monash Medical Centre, 246 Clayton
Road, Clayton,
VIC 3168.
